Frequently Asked Questions

What laws govern units in the ACT??

• Unit Titles Act 2001
• Unit Titles (Management) ACT 2011
• Unit Titles (Management) Regulation 2011
• Residential Tenancies Act 1997
  

• A copy of the owners corporation rules can be found here.
• Information about how the rules are made and amended, their effect on owners and occupiers, and what happens if the rules are breached is contained in the Unit Titles (Management) Act 2011 (Part 6).

• The online portal web address is https://www.stratamax.com.au/Portal/login.aspx
• Login is via an email address and password provided by the manager.
• Owners can change their contact details, make payments, access important documents and make an online enquiry to the manager.

What is the role of the executive committee?

• The executive committee helps the owners corporation exercise its functions.
• Information about the establishment of the executive committee, its functions, meetings, and office holders is contained in the Unit Titles (Management) Act 2011 (Division 4.1).
• Owners who would like to assist the executive committee are invited to contact the manager.

• Bright & Duggan Pty Ltd is the manager providing management services to the owners corporation.
• The role of the manager is set out in the Unit Titles (Management) Act 2011 (Division 4.2).
• Owners can access the contract between the owners corporation and the manager via the online portal.

• Information about the administrative and sinking funds is contained in the Unit Titles (Management) Act 2011 (Division 5.2).
• This includes information about the purpose of each fund, the sinking fund plan and the contributions required from owners.
• Owners can access a copy of the sinking fund plan via the online portal.
• The owners corporation agrees to the contributions to be paid by owners at the annual general meeting. Contributions are collected by the manager quarterly, commencing in September.
• Information about the owners corporations powers regarding money owed to it is contained in the Unit Titles (Management) Act 2011 (Division 5.3). This includes interest payable on amounts owing and the recovery of amounts owing.

• Activity around the building is monitored by high resolution security cameras.
• Information about safety and security is set out in the owners corporation house rules rules 38-42).
• Security incidents and faulty equipment should be reported to the manager immediately.

The fob enables owners and occupiers to:

• Gain access to the building's lobby from the street or courtyard
• operate the roller door entrance to the basement on Darling Street
• operate the fire escape stairs, basement pedestrian doors and courtyard gates
• operate the lift to access their unit (for units on National Circuit and Macquarie Street).

• one key provides access to the unit
• the other key provides access to the unit's building and fire stairs (including if the fob fails or there is a power failure).

• All lost fobs must be rported to the manager as soon as possible. The manager will provide a replacement for a fee.
• Contact the manager if you require a new key to be cut.

• Common property is all the parts identified as common property in the units plan Unit Titles Act 2001 (section 13).
• A copy of the units plan may be viewed on the online portal.

• Information about the maintenance of common property is contained in the Unit Titles (Management) Act 2011 (Division 3.3).

• The manager may be contacted on 02 6156 3305 or customercare@bright-duggan.com.au
• The executive committee may be contacted via the manager.
• After hours and emergencies 1300 092 863.

• Information about repairs and maintenance, erections and alterations, and the use of the unit is set out in the owners corporation rules (paragraphs 7 to 13 and 33).
• The information applies to the installation of window and floor treatments, doors, spas and pools, and awnings and shade sails.
• Owners should contact the executive committee (via the manager) before commencing work.

• Information about repairs and maintenance, erctions and alterations, use of common property, hazardous use, the use of units, and noise is set out in the owners corporation rules.
• Ensure the contractor has public liability insurance.
• Contact the manager if the contractor requires access to common property.
• Contractors may park in the space allocated to the unit in the basement.
• information about the use of the basement is set out in the owners corporation rules (see especially rules 20, 21, 30, 31, 40, 41 and 42).
• Street parking is available on Darling Street, Macquarie Street and Brisbane Avenue.
• Loading Zones are available on Darling Street and Macquarie Street.
• Parking is not permitted on the driveway to the bin room as it prevents the collection of waste.
• Parking on nature strips and footpaths is illegal.
• Costs to rectify any damage to common property are borne by the owner of the unit that caused the damage.

• All units are wired for cable television, telephone and internet.
• VDSL2 (but not NBN) connections are available, the patch panel is usually near the units' entrances.
• A television aerial system has been installed. Outlets are in the lounge area and the main bedrooms.

• The bin room is on Darling Street. It may be accessed via the basement and is monitored by security cameras.
• Household waste is collected on Mondays and Thursdays. Recyclables are collected on Mondays and Fridays.
• Recyclables should be placed in the recycling bin (yellow lid), in accordance with ACT Government Guidelines.
• Cardboard boxes must be flattened.
• Shredded paper does not go in the recycling bin (try Send and Shred, Cleanaway or Waste Away).
• Excess recycling can be dropped off for free at a Recycling Drop off Centre.
• Garden and food organic waste should be placed in the landfill bin (red lid).
• Household waste that cannot be reused, recycled, or composted should be placed in the landfill bin (red lid).
• The following items do not belong in the landfill bin and should be taken elsewhere for safe disposal:
  • hazardous materials such as batteries or chemicals
  • e-waste
  • building waste
  • bulky waste.

• The owners corporation holds building insurance and public liability insurance. Owners may access a copy of the policy via the online portal..
• Information about building insurance and public liability insurance is contained in the Unit Titles (Management) Act 2011 (Division 5.4, especially sections 100 and 102).
• The manager may lodge insurance claims on behalf of the owners corporation.
• Owners and occupiers may wish to consider taking out additional insurance, including to protect household items, fixtures, and the use of the unit's car space.

• Owners and occupiers my park their vehicles in the space provided to their unit in the basement.
• Information about the use of the basement is set out in the owners corporation rules 20, 21, 30, 31, 40, 41 and 42).
• Street parking is available on Darling Street, Macquarie Street and Brisbane Avenue.
• Loading zones are on Darling Street and Macquarie Street.
• Parking is not permitted on the driveway to the bin room as it prevents the collection of waste.
• Parking on nature strips and footpaths is illegal.

• Information about the use of the basement is set out in the owners corporation rules 20, 21, 30, 31, 40, 41 and 42).

• Information about pets in units can be found in the owners corporation rules (rules 14 and 15) and in the Unit Titles (Management) Act (section 32).
• A pet owner must, before the day the animal is first kept within the unit, register the pet with the owners corporation by completing Schedule 1 of the owners corporation rules and forwarding it to the manager.

• The strata manager must be notified at least two working days before moving in or out.
• Information about the use of common property - including lifts and the erection of real estate signs - is set out in the owners corporation rules (rules 24 and 25).
• Costs to rectify any damage to common property and to restore service to the lifts are borne by the owner of the unit that caused the damage.
• Removalists may park in the loading zones on Darling Street and Macquarie Street.
• Parking is nor permitted on the driveway to the bin room as it prevents the collection of waste.
• Parking on nature strips and footpaths is illegal.